“From a customer’s perspective a great experience is when they get exactly the same feeling of the brand and culture, across any device. Anywhere. All the time.”
We live in a digital world where consumers vote with their wallets. Where traditional measurement programs focus largely on the in-store experience, the entire customer experience landscape is infinitely bigger. To provide you with a truly accurate performance measure, you must look to every customer touchpoint in your business. Our complete range of customer experience tools provides you with a comprehensive framework from which to build excellence and consistency in service performance.
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Customer Data Aggregation
Roll-up customer reviews across multiple review and social platforms for a single and seamless view of the 'voice of the customer'.
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Customer Metrics
Use a combination of professional market research and feedback from real customers to measure the actual experience against expectations of service delivery.
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Education
Short, focused training to transfer skills, boost
productivity and increase employee engagement.
