Rolled-up voice of the customer
Access real customer reviews across multiple review and social platforms. Reviews are aggregated into one dashboard (no more information silos) allowing a single and seamless view of the 'voice of the customer'.
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Monitor insights from a variety of channels - Private Customer Care Complaints (Customer Care Tickets), Public Online Reviews, Competitor Comparisons.
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One overall Voice of the Customer Score to reflect the scoring of each individual channel.
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One Rolled-up Company View - all insights, one dashboard.
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Filter by metadata - time of service, location, customer type etc.
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Drill down to specific topics to dig deeper into customer experience issues.
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Channel specific reporting - reports for just online reviews or customer care tickets.
Social Reputation
Strengthen customer relationships and brand advocacy by monitoring feedback and resolving customer grievances.
Monitor insights from a variety of review sites.
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Create customised responses to create goodwill and/or resolve customer issues or complaints.
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Share positive reviews, customer photos to your socials - Google, Facebook, Instagram, Twitter etc.
Digital brand management
View brand or product mentions across the web allowing trend analysis and performance against competitors.Manage online presence using key words.
Get notified of mentions.
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Narrow down searches with specific tags and filters.
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Measure volume and reach of mentions to see how your brand compares globally, across industries, across different sources of media and in multiple languages.
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Create relevant and engaging social posts from one tool. Schedule posts with a content calendar.
