Why You Need to Care About Customer Engagement
As executives, we often assume that our customer experience is at least moderately good, even if we have never personally experienced it....
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lisaallanson
Feb 9, 20213 min read
Understanding Employee Engagement & Why it Matters
Employee Engagement is a term we hear often but is not always easily understood. Ask anyone what engagement means and the answer will...
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lisaallanson
Mar 23, 20202 min read
Finding Inner Peace & Boosting Immunity
It’s in challenging times such as these that we can get caught up in a cycle of fear and anxiety over what our future might look like....
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lisaallanson
Mar 17, 20204 min read
Why Self-Awareness is the Cornerstone of Success & Simple Strategies to Get to Know Yourself
Everything in life starts with ‘self’. This is the innermost circle, and the centre of all things. So it stands to reason that on the...
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lisaallanson
Mar 8, 20204 min read
The Real Cost of the Silent Customer
When we talk about customer experience measurement, often we’re referring to customers who have purchased from your business – those who...
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lisaallanson
Feb 27, 20204 min read
Confused About Micro-Learning v E-learning v LMS? Let Us Break it Down For You!
Whenever something new comes to town, particularly when it’s a disruptor to traditional systems and processes, it’s reasonable to expect...
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lisaallanson
Feb 25, 20203 min read
Why the Customer Experience is King in Retail Survival
It’s a common catch cry that the future of retail is bleak. The start of 2020 alone has seen some major players in the Australian retail...
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lisaallanson
Feb 14, 20203 min read
Simple Tricks for Developing a Growth Mindset and Why it Matters
The concept of a growth mindset was first proposed by Carol Dweck, a Stanford psychology professor, who suggested that our beliefs around...
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lisaallanson
Jan 30, 20202 min read
The Future of L&D = M. Why 'Micro/Mobile' Learning is the Way Forward.
The L&D function of any organisation has long been plagued by the by its ability to deliver effective learning to the right people, at...
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lisaallanson
Dec 16, 20194 min read
M-learning in the changing retail landscape
It’s no surprise that the retail landscape is changing. The threat of growing online competition is one thing, but even for brick and...
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lisaallanson
Dec 2, 20193 min read
How to avoid FOMO and run your business successfully from a place of genuine alignment
We're taking a little deviation from a purely biz focused blog this week, sharing some insights to get you out of your head space and...
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lisaallanson
Nov 25, 20192 min read
Playing the retail long game....challenging e-commerce on the customer experience
Like so many industries going through digitalisation, retail is no exception to the threat of booming online business. With online sales...
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lisaallanson
Oct 21, 20191 min read
"Every Great Business Relationship is Built on Friendship." JC Penney
If only we treated our customers as well as we do our friends, we might not need to focus so much on NPS. Customer Advocacy could very...
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lisaallanson
Oct 21, 20191 min read
When It Comes to How We Learn the Landscape is Changing. Is Micro-Learning the Next Big Thing?
Micro-Learning is a completely mobile based approach to learning and development. Based on brain science and delivering learning in...
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