Personally Recommended works with a diverse clientele enabling them to increase productivity, performance and engagement through their people. We deliver innovative and flexible development programs to suit, and have improved customer experience in many industries including:

Retail & Consumer

Our people felt energized, excited and confident after practicing new skills. We know that the program has not only added value to our business but the personal development of our people as well. In NSW we have seen a significant improvement in sales results from this unique approach. We are really excited about the impact and enthusiasm of our team and intend to roll the program out nationally.”

National Training Manager Beauty Industry

  • Automotive
  • Furniture
  • Beauty
  • Home wares
  • Bridal
  • Jewellery
  • Cosmetics
  • Luxury Goods
  • Electronics
  • Retail
  • Fashion
  • Sporting Goods & Apparel

Hospitality & Tourism

We have worked with Catherine and her team at Personally Recommended for the past couple of years and can’t recommend them highly enough – they are all extremely professional and helpful – nothing is too much trouble. The reporting and follow up we receive from the team is exceptional. We have been able to implement targeted training programs based on the feedback received and the areas which were identified as needing improvement. Mystery Shopping is an essential tool to ensure we stay focussed on the Customer Experience and continue to improve in all areas of our business.”

Manager – Retail Services, Travel Industry

  • Accommodation & Tourism
  • Quick Service Restaurants
  • Hospitality
  • Travel & Experience

Community Service, Education & Health

The team at Personally Recommended was able to provide us with expertise in recruitment, staff management, industrial relations and policies and procedures. By outsourcing our HR function to Personally Recommended we could have all this expertise at a fraction of the cost of a full HR team. Being a people business, it was critical that Personally Recommended integrated fully with our business. We were able to present to both our staff and our business partners an HR function that appeared to be internal, providing confidence in the business and ensuring client retention.”

CFO, Service Industry

  • Not for Profit organisations
  • Pharmaceuticals
  • Tertiary Education/University

Business & Government

Prior to Personally Recommended partnering with our company, mystery shopping was viewed by our network of agencies as a negative ‘stick’ approach to measuring customer service. Since engaging the services of PR, we have recorded a steady increase in performance scores and a much more positive perception of the program across the network.The verbal commentary from the shoppers paints the whole picture from the time they walk into the store to the time they leave. This is beneficial to our staff who are able to see where they have excelled and lacked in certain areas of the shoppers experience making it a useful tool for staff training. I would recommend PR to anyone looking for a company to commence a mystery shopping program.”

Business Manager, Gaming & Leisure Industry

  • Banking
  • Government
  • Finance
  • Residential Builders
  • Gaming & Leisure
  • Telecommunications