Personally Recommended was founded in 1997 and since day one has remained a people-oriented retail and human resource (HR) consulting firm with a diverse clientele.

Passionate about helping businesses understand what makes people tick in the workplace, and their behaviours and attitudes, we create customer-focused strategies and work together with clients to implement, train and measure these strategies to deliver business growth and achieve efficiency within your business.

We strive to create lasting change for your business and provide clients with the road map to becoming a truly customer-focused business, internally and externally. Having expanded our services to industries beyond retail, our expertise in the market is unparalleled.

Personally Recommended “makes it our business to become personally involved in your business”.

Our core team of retail, human resources and business management professionals have a combined accumulation of more than 50 years experience in customer service, with expertise that cuts across all facets of your business including Mystery Shopping programs, Learning & Development, and HR outsourcing.

Supported by an international business partner, Personally Recommended is at the forefront of leading edge reporting tools and global best practice, and so to deliver outstanding results in the Mystery Shopping business we invested in a platform that delivers state of the art performances to our clients. Access to this resource provides an easy-to-use reporting system and the best “people” results.

Investment in the business has seen Personally Recommended evolve to deliver customer focused solutions implemented across all segments of our clienteles’ organisations and incorporate mobile technology to keep up with the changing environment we work in today.